This webinar, hosted by the Public Health Communications Collaborative (PHCC), will explore how active, intentional listening can deepen our understanding of our communities’ needs, beliefs, and lived experiences for more effective communication.
Building on PHCC’s H.E.A.R.T. framework, attendees will gain tips, tools, and real examples on communicating public health guidance and data with care and clarity.
By the end of this webinar, you will be able to:
- Understand ways to use the H.E.A.R.T. framework in your public health communications.
- Apply active listening and information gathering strategies to strengthen your understanding of community needs and perspectives.
- Balance empathy and community insights in communication planning and message development.
Speakers
Matthew Montesano, MPH
Senior Director of Data Communication at NYC Department of Health and Mental Hygiene
Nir Menachemi, PhD, MPH
Dean, Professor, and Fairbanks Endowed Chair at Indiana University Richard M. Fairbanks School of Public Health, Indianapolis
Amanda Kwong, MPH
Director of the Public Health Communications Collaborative
Leslie Lopato, MD
Co-Leader of the Truth and Trust Project, Braver Angels
