Overview
This webinar, hosted by the Public Health Communications Collaborative (PHCC), explores how active, intentional listening can deepen our understanding of our communities’ needs, beliefs, and lived experiences for more effective communication.
Building on PHCC’s H.E.A.R.T. framework, viewers will gain tips, tools, and real examples on communicating public health guidance and data with care and clarity.
By the end of this webinar, you will be able to:
- Understand ways to use the H.E.A.R.T. framework in your public health communications.
- Apply active listening and information gathering strategies to strengthen your understanding of community needs and perspectives.
- Balance empathy and community insights in communication planning and message development.
Resources
Explore the resources discussed in this webinar:
- Communicating with H.E.A.R.T. in Public Health 2.0 | Public Health Communications Collaborative (PHCC)
- Environment & Health Data Portal | City of New York
- Data Visualization & Communication Resources | Matthew Montesano, MPH
- Truth and Trust Project | Braver Angels
Speakers
Matthew Montesano, MPH
Senior Director of Data Communication at NYC Department of Health and Mental Hygiene
Nir Menachemi, PhD, MPH
Dean, Professor, and Fairbanks Endowed Chair at Indiana University Richard M. Fairbanks School of Public Health, Indianapolis
Amanda Kwong, MPH
Director of the Public Health Communications Collaborative
Leslie Lopato, MD
Co-Leader of the Truth and Trust Project, Braver Angels
